CommunityCategory: SIP Advanced Email Rules for WooCommerceHow to send emails when order status changes?
Corvin Schwarzer asked 3 weeks ago

Hi,
I have read, that it is possible to send out Mails after a order has changed the status: https://shopitpress.com/community/does-the-plugin-recognize-when-woocommerce-changes-the-status-to-cancelled/
How can I set this rule? I have made the following settings, but it doesn´t work:
Thanks in advance!

2 Answers
Hafiz Muhammad Usman Staff answered 3 weeks ago

Hi Corvin Schwarzer,
Are you have set email body content?

Corvin Schwarzer replied 3 weeks ago

Yes, there are two mails with body. I have also tested it. Via the “send test email” function the mails will be send correctly.

Hafiz Muhammad Usman Staff replied 3 weeks ago

Please check email log, is there is any pending email, can you share temporary wp-admin access so i can find the issue.
you can send login details as private message.

Corvin Schwarzer replied 3 weeks ago

No, there is no pending email regarding this rule. I will send you the login details.

Thanks in advance for your help!

Corvin Schwarzer answered 1 week ago

Thanks. The problem was, that it is necessary to add one rule for the “and”. You have choosen “amount greater/equal than 1”. That works.