CommunityCategory: SIP Reviews Shortcode for WooCommerceErratic form behavior, sometimes appears sometimes not
Red Minerva asked 3 months ago

Hi!

I was really happy with the plugin until I discovered that there is a bug I can’t seem to know where it is coming from. So, when a new client buys a product, he/she should be able to review the product. However, I have realized that the shortcode is sometimes loading and sometimes not. I have done multiple tests from multiple browsers and I can’t seem to find a pattern. It is simply like sometimes there was a shortcode and other times there was nothing there. Have you ever seen anything like this? I really can’t understand it.

3 Answers
Hafiz Muhammad Usman Staff answered 3 months ago

Hi Red Minerva,
Can you share your link where you are using the shortcode, and you are first person who are facing that issue.

Hafiz Muhammad Usman Staff answered 3 months ago

I mean when ever I visit the site it works every time. I don’t see the issue single time.

Red Minerva replied 3 months ago

I understand what you are saying, but could you provide me with screenshots or copy of HTML code? Because I am having this issue with all my browsers!

Hafiz Muhammad Usman Staff replied 3 months ago

You want screenshots to see shortcode is working?

Hafiz Muhammad Usman Staff replied 3 months ago

You can download screenshot from the give link https://www.dropbox.com/s/5s5rfky844setk6/screenshot.zip?dl=0

Red Minerva replied 3 months ago

ohhh, now I understand… I did not explain myself correctly. The reviews appear all the time. That is not the problem. The problem is that the review form shortcode doesn’t always appear! So a client can always see the reviews but not always write a review!

Hafiz Muhammad Usman Staff replied 3 months ago

You have need to update you settings. Please un-check the “Accept reviews from customers only” option hope it will work.

Red Minerva replied 3 months ago

Actually that is stupid but it worked. Why wouldn’t it worked before though? I was always trying to write a comment as a customer.

Hafiz Muhammad Usman Staff answered 2 months ago

Hi Red Minerva,

If you like our plugin and support, please do not forget to leave us a rating.
If you need any help you can contact us any time.
 
Best regards,
Usman